Automatic Call Distribution Routes Inbound Calls to Available Agents

question 84

True/False

Automatic call distribution routes inbound calls to available agents.

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Definitions:

Discriminating

involves making distinctions or showing prejudice against certain groups based on race, gender, age, or other factors.

Compensation

Compensation is the total amount of the monetary and non-monetary pay provided to an employee for work performed, including wages, salaries, bonuses, and benefits.

Deeply Discredited

Refers to ideas, theories, or practices that have been strongly refuted or shown to be fundamentally flawed.

Individual

Pertaining to a single person or entity, distinct from a group or collective.