Which of the Following Operational CRM Technologies Does the Customer

question 86

Multiple Choice

Which of the following operational CRM technologies does the customer service department typically use?

• A)Contact center, web-based self-service, call scripting
• B)Sales management, contact management, opportunity management
• C)List generator, opportunity management, cross-selling and up-selling
• D)List generator, campaign management, cross-selling and Up-selling

Grasp the basics of preparing the statement of cash flows, including the calculation of net cash increase/decrease.

Understand the capabilities and limitations of privacy settings on social networking sites.

Recognize the varying uses and perceptions of social media between different age groups and their implications for personal and professional use.

Identify the ways companies replicate popular social media platforms internally to enhance communication and collaboration.

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Definitions:

Sensor

A device that detects or measures a physical property (such as temperature, light, pressure) and records, indicates, or otherwise responds to it.

Photoelectric Sensors

Devices that detect objects, changes in light intensity, or proximity by emitting and receiving light.

Phototransistor

A semiconductor device that detects light and converts it into an electrical signal, used in various sensing and light detection applications.

Strain Gauge

A sensor whose resistance varies with applied force; it's used in mechanical engineering to measure strain on an object.