Which of the Following Operational CRM Technologies Does the Customer

question 86

Multiple Choice

Which of the following operational CRM technologies does the customer service department typically use?

• A)Contact center, web-based self-service, call scripting
• B)Sales management, contact management, opportunity management
• C)List generator, opportunity management, cross-selling and up-selling
• D)List generator, campaign management, cross-selling and Up-selling

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Definitions:

Element

An individual component or piece of a larger system, often used in the context of data structures to refer to a single item stored within them.

Value

The content or data held by a variable or an object in programming, representing its state.