What Maintains Customer Contact Information and Identifies Prospective Customers for Future

question 29

Multiple Choice

What maintains customer contact information and identifies prospective customers for future sales?

• A) Sales management CRM system
• B) Contact management CRM system
• C) Opportunity management CRM system
• D) Sales force automation CRM system

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Definitions:

Gender Role Development

The process by which individuals learn the behaviors, attitudes, and expectations associated with their gender through cultural, social, and environmental influences.

Theory

A system of ideas intended to explain something, based on general principles independent of the thing to be explained.

Primary Sex Characteristics

The physical features that are directly involved in human reproduction, including the organs of the reproductive system.

Secondary Sex Characteristics

Physical traits that emerge during puberty but are not directly involved in reproduction, such as breast development in females and facial hair growth in males.