What Accesses Organizational Databases That Track Similar Issues or Questions

question 29

Multiple Choice

What accesses organizational databases that track similar issues or questions and automatically generate the details to the CSR who can then relay them to the customer?

• A)Contact center
• B)Web-based self-service
• C)Call scripting
• D)Website personalization

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Definitions:

Appeal Decision

is challenging a decision made by a lower court or administrative body, seeking a review and reversal by a higher court.

Consent Order

A consent order is a legal document in which parties in a dispute agree to a resolution without admitting guilt or wrongdoing, often used in regulatory matters and family law disputes.

Disputed Behavior

Refers to actions or conduct that are contended or contested by one or more parties in a legal or formal setting.

Injunction

A court order that either prohibits a party from doing a specific act (restraining order) or orders a party to carry out a specific act (mandatory order), typically to prevent harm or to preserve the status quo during litigation.