What Is Interactive Voice Response (IVR)

question 115

Multiple Choice

What is interactive voice response (IVR) ?

• A)Automatically dials outbound calls and when someone answers, the call is forwarded to an available agent
• B)Directs customers to use touch-tone phones or keywords to navigate or provide information
• C)A phone switch routes inbound calls to available agents
• D)All of the above

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Definitions:

Horizontal Analysis

A method of financial examination that looks at past financial data across multiple reporting periods to detect patterns and trends in growth.

Income Statements

A financial statement that shows a company's revenues, expenses, and profits or losses over a particular period.

Trial Balance

An accounting report that lists all the balances of each ledger account to ensure that debits equal credits, used as a tool for checking the accuracy of bookkeeping entries.

T Accounts

A graphical representation used in accounting to show the effects of transactions on individual accounts.