What Is Interactive Voice Response (IVR)

question 115

Multiple Choice

What is interactive voice response (IVR) ?

• A)Automatically dials outbound calls and when someone answers, the call is forwarded to an available agent
• B)Directs customers to use touch-tone phones or keywords to navigate or provide information
• C)A phone switch routes inbound calls to available agents
• D)All of the above

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Definitions:

Hypotension

Abnormally low blood pressure, which might cause symptoms of dizziness or fainting.

Blood Pressure

The force exerted by circulating blood on the walls of blood vessels, a critical parameter in assessing cardiovascular health.

Pulse Pressure

The difference between the systolic and diastolic blood pressure readings, which can provide insights into the health of the cardiovascular system.

Systolic Pressure

This refers to the pressure in your arteries when your heart beats and pumps blood.