What Is Predictive Dialing

question 225

Multiple Choice

What is predictive dialing?

• A)Automatically dials outbound calls and when someone answers, the call is forwarded to an available agent
• B)Directs customers to use touch-tone phones or keywords to navigate or provide information
• C)A phone switch routes inbound calls to available agents
• D)All of the above

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Definitions:

Token Economy

A behavioral modification technique using tokens as a form of reinforcement for desirable behaviors, which can be exchanged for rewards.

Systematic Desensitization

A behavioral therapy technique used to help individuals gradually overcome phobias and anxiety through controlled exposure to the fear stimulus while in a relaxed state.

Role Playing

A method or technique used in teaching and therapy that involves assuming a role and acting it out in a realistic scenario for learning or behavioral modification.

Dream Interpretation

A practice that involves analyzing the content of dreams to uncover hidden meanings or insights, often linked with psychological theories.