What Is a Contact Center or Call Center

question 154

Multiple Choice

What is a contact center or call center?

• A)A place where customer service representatives answer customer inquiries and solve problems, usually by email, chat, or phone.
• B)Allows customers to use the web to find answers to their questions or solutions to their problems.
• C)Gathers product details and issue resolution information that can be automatically generated into a script for the representative to read to the customer.
• D)A form of predictive analytics for marketing campaigns that attempts to identify target markets or people who could be convinced to buy products.

---

Definitions:

S-Camshaft

A type of camshaft used in drum brakes, named for its S-shaped end that operates the brake shoes.

Tractor Trailer Semi Combination

A truck configuration consisting of a towing engine (tractor) attached to a semi-trailer, which supports the weight of the trailer and its cargo.

Anti-Compounding Valve

A valve used in air brake systems to prevent simultaneous application of the spring brake and the service brake, enhancing safety.