What Is Web-Based Self-Service

question 41

Multiple Choice

What is Web-based self-service?

• A)A place where customer service representatives answer customer inquiries and solve problems, usually by email, chat, or phone.
• B)Allows customers to use the web to find answers to their questions or solutions to their problems.
• C)Gathers product details and issue resolution information that can be automatically generated into a script for the representative to read to the customer.
• D)A form of predictive analytics for marketing campaigns that attempts to identify target markets or people who could be convinced to buy products.

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Definitions:

Referent Power

A form of influence that an individual possesses due to others' admiration, respect, or desire to identify with them.

Authority

The power or right assigned to an individual or organization to make decisions, give orders, and enforce obedience.

Sense Of Mission

A strong feeling of having a specific and important purpose or duty to fulfill.

Goals

Objectives or desired outcomes that an individual or organization aims to achieve within a specific timeframe.