What Is a Place Where Customer Service Representatives Answer Customer

question 46

Multiple Choice

What is a place where customer service representatives answer customer inquiries and solve problems, usually by email, chat, or phone?

• A)Contact center
• B)Web-based Self-service
• C)Call scripting system
• D)Uplift modeling

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Definitions:

Legal Research

The act of finding and analyzing legal precedents, statutes, and legal sources to aid in legal matters.

Ethical Rules

Guidelines established by professional organizations to govern the behavior and practice standards of their members.

Competence

The ability to do something successfully or efficiently, often referring to the legal capacity to participate in a proceeding.

Legal Ethical Rules

Guidelines that govern the professional conduct of lawyers and legal practitioners to ensure integrity and fairness.