What Allows Customers to Use the Web to Find Answers

question 146

Multiple Choice

What allows customers to use the web to find answers to their questions or solutions to their problems?

• A)Contact center
• B)Web-based Self-service
• C)Call scripting system
• D)Uplift modeling

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Definitions:

Chart of Accounts

A systematic listing of all accounts used by an organization, categorized to facilitate financial reporting and bookkeeping.

GAAP

Generally Accepted Accounting Principles, the standard framework of guidelines for financial accounting in the U.S.

Income Statement Accounts

The accounts that report the revenues, expenses, gains, and losses of a company, which are used to calculate the net income on the income statement.

Trial Balance

A bookkeeping worksheet in which the balances of all ledgers are compiled into debit and credit account columns to check for accuracy.