What Allows Customers to Use the Web to Find Answers

question 146

Multiple Choice

What allows customers to use the web to find answers to their questions or solutions to their problems?

• A)Contact center
• B)Web-based Self-service
• C)Call scripting system
• D)Uplift modeling

---

Definitions:

Egocentrism

A mental characteristic where a person cannot comprehend or adopt viewpoints other than their own.

Anxious and Inhibited Temperament

A temperament characterized by a predisposition towards anxiety, fearfulness, and shyness, particularly in unfamiliar situations.

Heart Rates

The quantity of heart pulses within a given time frame, usually measured in beats per minute (BPM).

High and Invariable

Describes something that consistently occurs at a great intensity, level, or degree without variation.