Which of the Following Is Not Considered a Feature in a Contact

question 12

Multiple Choice

Which of the following is not considered a feature in a contact center?

• A) Automatic call distribution
• B) Interactive voice response
• C) Predictive dialing
• D) Automatic predictive dialing

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Definitions:

Critical Thinking Disposition

An inclination or attitude towards engaging in thought processes that involve analyzing, evaluating, and synthesizing information.

Self-Rating Form

A type of assessment tool in which individuals evaluate their own abilities, behaviors, or characteristics.

Overall Attitude

The general or prevailing mood, disposition, or inclination toward something or someone.

Six Core

This term is too vague without additional context; thus, no definition can be provided unless more specific information is available. NO.