What Is Increasing the Value of the Sale

question 8

Multiple Choice

What is increasing the value of the sale?

• A) Cross-selling
• B) Up-selling
• C) Campaign management system
• D) Customer service and support

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Definitions:

Media Richness

The ability of a communication medium to effectively convey information and promote understanding.

Encoding

The process of converting information into a form that can be stored, processed, or transmitted, often used in the context of memory or data transfer.

Listening Skills

Refer to the ability to accurately receive and interpret messages in the communication process, crucial for effective interpersonal relations.

Body Language

The nonverbal signals that we use to communicate our feelings and intentions to others, including gestures, postures, and facial expressions.