Explain Operational and Analytical Customer Relationship Management

question 166

Essay

Explain operational and analytical customer relationship management.

---

Definitions:

Injected Drugs

Medicine or other substances introduced into the body through a syringe.

Classical Conditioning

An approach to learning in which two stimuli are repeatedly linked; the first stimulus alone eventually elicits a response that was initially elicited by the second stimulus.

Extinction

In psychology, the process through which conditioned responses decrease or disappear as an outcome of repeated exposure without reinforcement.

Reinforcement

In behavioral psychology, it refers to any stimulus which strengthens or increases the probability of a specific response or behavior.