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What are the specific business requests the system must meet to be successful, so the analysis phase is critical because business requirements drive the entire systems development effort?
Customer Service Department
A division of a business dedicated to addressing customer inquiries, complaints, and providing assistance.
Customer Cost Analysis
The process of evaluating all costs involved in acquiring and maintaining customers, often used to assess the profitability of customer relationships.
Time-Driven Activity-Based Costing
A costing method that assigns costs to products or services based on the time resources are utilized and the cost of those resources.
Tech Support Department
A division within a company that provides technical assistance and support to customers or internal users of technology products or services.
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