In "Conversation Style: Talking on the Job," Tannen Tells the Story

question 24

Multiple Choice

In "Conversation Style: Talking on the Job," Tannen tells the story of how Amy,a manager,tried to tell her employee,Donald,how to change an unsatisfactory report.Her approach led to misunderstanding because

• A) she was too direct.
• B) she put Donald in a one-down position by demonstrating her superior knowledge.
• C) she praised the good parts of the report before suggesting changes.
• D) Donald took her comments as a personal criticism.

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Definitions:

Bond Issuer

An entity, such as a corporation or government, that issues bonds to raise funds from investors.

Bondholder

An investor who owns bonds issued by corporations or governments, thereby lending money to the issuer in return for periodic interest payments and the return of principal at maturity.

Annual Coupon Rate

The interest rate a bond pays its holder, expressed as a percentage of its face value and payable annually.

Bond

A fixed-income instrument that represents a loan made by an investor to a borrower, typically corporate or governmental, which includes terms regarding the interest rate and when the loaned funds (bond principal) must be paid back (maturity).