To Help Employees Accept New Technologies Like an Information System

question 42

Multiple Choice

To help employees accept new technologies like an information system, a manager will do all of the following EXCEPT:

• A) Ensure employees find the system easy to use
• B) Demonstrate that the system will allow them do more or better work for the same amount of effort
• C) Train the user on the new system
• D) Reward users of the new system
• E) Provide minimal rationale for the new system

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Definitions:

Negative Reinforcement

A process in behavior modification by which the likelihood of a behavioral response increases by the removal of an unpleasant stimulus.

Positive Reinforcement

A process in psychology which increases the likelihood of a behavior by following it with a desirable outcome or reward.

Flooding

A therapeutic technique used in psychology to treat phobias and anxiety disorders by exposing the patient to their fear object in a controlled environment.

Habituation

The psychological process by which an individual becomes accustomed to a stimulus and consequently decreases their response to it over time.