Which Dimension of the Balanced Scorecard Answers the Question "How

question 33

Multiple Choice

Which dimension of the balanced scorecard answers the question "How do customers see us?"

• A) Customer perspective
• B) Innovating and learning perspective
• C) Internal business perspective
• D) Financial perspective
• E) Supplier perspective

---

Definitions:

Economic Espionage Act

is a U.S. law passed in 1996 that makes it a federal crime to steal or misappropriate trade secrets with the intent of benefiting a foreign government, instrumentality, or agent.

Original Oil Paintings

Artworks created using oil-based paints, each piece being unique and handcrafted by an artist.

Original Prints

Artistic works that are created by an artist directly onto a surface from which they are then printed, in a limited number of copies.

Leahy-Smith America Invents Act

is a significant piece of U.S. legislation that reformed the patent system, transitioning the U.S. to a first-to-file system from a first-to-invent system.