A Nurse Manager Interacts with a Particularly Difficult Healthcare Provider

question 19

Multiple Choice

A nurse manager interacts with a particularly difficult healthcare provider who is demanding of and demeaning to the nurses on the unit.Through this situation,the nurse manager has learned that which are characteristics of successful communication? Select all that apply.

• A) Accuracy
• B) Assertiveness
• C) Critical thinking
• D) Honesty
• E) Networking

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Definitions:

Big Five

A model in psychology, describing personality through five broad dimensions: openness, conscientiousness, extraversion, agreeableness, and neuroticism.

Difficult Job

A position that requires a high level of skill, effort, or complexity, making it challenging to perform.

Openness

A personality trait signifying receptiveness to new experiences, ideas, and unconventional values.

Trait

A dimension of personality used to categorize people according to the degree to which they manifest a particular characteristic.