The Balanced Scorecard Perspective That Includes Operating Income,economic Value Added,and

question 90

Multiple Choice

The balanced scorecard perspective that includes operating income,economic value added,and return on capital is the __________ outcome.

• A) learning and growth
• B) business process
• C) customer
• D) financial

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Definitions:

Social Categorization

The practice of organizing individuals into categories based on common traits such as race, gender, or nationality.

Cognitive Error

A mistaken thought process leading to misjudgment or irrational decision-making.

Self-handicapping

A cognitive strategy by which people avoid effort in the hopes of keeping potential failure from hurting self-esteem.

Berglas and Jones

Researchers known for their work on self-handicapping strategies in psychology, exploring how individuals create obstacles to avoid self-blame for failure.