Most Service-Quality Experts Say That ______ Is the Most Critical

question 150

Multiple Choice

Most service-quality experts say that ______ is the most critical element in building a customer-oriented company.

• A) hard work
• B) talent
• C) group cohesion
• D) extraversion

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Definitions:

Herzberg's Motivational Factors

Elements identified by Frederick Herzberg that affect job satisfaction and motivate employees, such as achievement, recognition, and the nature of the work itself.

Working Conditions

The environment, terms, and circumstances under which an employee works, including hours, physical conditions, and legal rights.

Organizational Policies

Established guidelines and rules created by an organization to govern its operations, behavior, and decisions.

Job Enlargement

The process of adding more variety and responsibilities to a job to increase job satisfaction and performance.