When Pursuing a Customer Intimacy Competitive Advantage,a Company Should Hire

question 57

Multiple Choice

When pursuing a customer intimacy competitive advantage,a company should hire people who ____________________.

• A) are active learners
• B) have good customer relations skills
• C) are emotionally resilient
• D) all of these

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Definitions:

Clientele Effect

The theory suggesting that changes in dividend policy will attract a different class of shareholders or cause the current shareholders to sell their shares.

Residual Dividend Theory

The idea that corporations pay dividends with whatever money is left over out of earnings after all projects with a positive NPV are undertaken.

Signaling Effect

The idea that actions taken by a company can provide information to the market or signal the company’s future prospects, potentially affecting its stock price.

Retention for Investment

The practice of holding back a portion of earnings or profits for reinvestment in the business, rather than distributing them as dividends.