Deming Felt That When Things Go Wrong,there Is a 94

question 107

Multiple Choice

Deming felt that when things go wrong,there is a 94 percent chance that the ________ rather than the __________ is the cause.

• A) system, worker
• B) worker, system
• C) manager, employee
• D) employee, manager

---

Definitions:

Pediatrician

A medical doctor specializing in the care and treatment of children's diseases and health issues.

American Health Information Management Association

A professional organization dedicated to improving health record quality and promoting the effective management of personal health information.

Clinical Medical Assistant

A healthcare professional who performs administrative and clinical tasks in support of physicians and other health practitioners, primarily in outpatient or ambulatory care facilities.

American Hospital Association

A professional organization that promotes the interests and standards of hospitals and health care networks in the United States.