___________ Occurs When Lower-Level Employees Communicate with Those at Higher

question 24

Multiple Choice

___________ occurs when lower-level employees communicate with those at higher levels-for example,when a subordinate tells a manager about a problem they are having meeting a customer's request.

• A) Diagonal communication
• B) Downward communication
• C) Upward communication
• D) Horizontal communication

---

Definitions:

Cognitive Empathy

Cognitive empathy involves understanding another person's perspective or mental state, which aids in effective communication and relationship building.

Emotional Empathy

The capacity to understand and share the feelings of another person from their perspective.

Emotional Intelligence

The skill to recognize, govern, and communicate personal emotions, while also managing social interactions wisely and with empathy.

Cognitive Dissonance

A psychological phenomenon where an individual experiences mental discomfort from holding two or more contradictory beliefs, values, or ideas simultaneously.