An Effective Model of Creating Rapport and Building Relationships with Customers

question 18

Multiple Choice

An effective model of creating rapport and building relationships with customers includes:

• A)convince
• B)ask
• C)respond
• D)explain
• E)involve

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Definitions:

Small Groups

Collections of individuals who interact with each other, usually face-to-face, in a way that each person influences and is influenced by each other.

Likert Scale

A technique for measuring attitudes that asks a respondent to indicate the extent to which he or she agrees with each of a series of statements about an object.

Reliability

The degree to which a measuring instrument produces the same results each time it is employed under a set of specified conditions.

Different Participants

Refers to the diverse members or individuals who take part in a study, survey, or any given activity or process.