A Customer Who Takes the Social Initiative in Most Cases

question 10

Multiple Choice

A customer who takes the social initiative in most cases and expresses emotions openly is displaying characteristics of which of the following styles?

• A)dominant
• B)reflective
• C)supportive
• D)directive
• E)emotive

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Definitions:

Legal Action

The process of using the formal judicial system to resolve disputes, enforce laws, or seek justice.

Adjustment Message

A communication intended to address and resolve a complaint or dissatisfaction expressed by a customer or client.

Bad Dining Experience

An unsatisfactory visit to a restaurant or eating establishment, often due to poor service, food quality, or ambiance.

Service Fee

A charge for the provision of a service, often added to the base cost of the service being provided.