An Effective and Practical Way to Minimize Communication-Style Bias Is

question 13

Multiple Choice

An effective and practical way to minimize communication-style bias is to:

• A)choose customers based on their communication styles
• B)write presentation materials in a way that appeals to all the communication styles simultaneously
• C)send trained communicators to talk to customers
• D)adapt your style to the way the customer communicates
• E)create a corporate policy matching salespeople with customers by communication style

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Definitions:

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Learning Curve

The concept that people improve efficiency and decrease errors with experience over time.