Communication-Style Bias Is Most Likely to Occur When Which of the Following

question 6

Multiple Choice

Communication-style bias is most likely to occur when which of the following occurs?

• A)Salespeople have contact with another person whose communication style is different than their own.
• B)Salespeople have problems understanding another person's accent.
• C)Salespeople do not use a standardized vocabulary to describe the product they sell.
• D)Salespeople lack a grasp of social customs of the customer's local culture.
• E)Salespeople talk more quietly than anyone else in the room does.

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Definitions:

Active Role

Participation or involvement in an activity or process in a dynamic, engaged manner.

Cultural Beliefs

The shared values, traditions, norms, customs, arts, history, folklore, and institutions of a group of people.

Treatment Expectations

The anticipated outcomes or goals of a particular medical treatment or intervention as understood by the patient and healthcare provider.

Meals-On-Wheels

A program designed to deliver prepared meals to individuals at home who are unable to purchase or prepare their own meals.