On a Customer Satisfaction Survey,which Answer Indicates a Need for More

question 66

Multiple Choice

On a customer satisfaction survey,which answer indicates a need for more focus on needs awareness?

• A)"The product was not as fast as the salesperson said it would be."
• B)"The product did not solve my problems."
• C)"The product is not a strong value for the money."
• D)"The product arrived broken in the box."
• E)"The product had a strange color."

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Definitions:

Normative Approaches

Approaches rooted in theories or guidelines on how things should be done or judgments made, often focusing on ethical standards.

Directions for Action

Guiding principles or steps recommended for individuals or organizations to achieve specified objectives or outcomes.

Ethical Corporate Culture

An organizational environment that prioritizes ethical behavior, fairness, and responsibility towards stakeholders in all business dealings.

Ethics Program

A structured system within an organization aimed at ensuring compliance with ethical standards and legal requirements.