The Sales Director of a Food Supply House to Restaurants

question 43

Multiple Choice

The sales director of a food supply house to restaurants has been analyzing sales for the past two years,and has discovered that sales representatives have been losing sales and giving larger discounts than they should,and giving away too many "freebies" to clients.
-The sales director requires the sales representatives to undergo further training in:

• A)cold calling
• B)the pre-approach
• C)needs discovery
• D)accent reduction
• E)servicing the account

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Definitions:

Verbal Abuse

The use of words to cause harm to the person being spoken to, involving insult or coercion.

Aggression

Behavior aimed at causing harm or injury to others, which can be physical or verbal, and motivated by various factors.

Sociocultural Factors

Aspects of society and culture that impact an individual's thoughts, behavior, and emotions, such as norms, values, and beliefs.

Serious Physical Assault

A form of violence characterized by a severe attack or harm done to another person's body.