The Purpose of the Follow-Up Communication Between Customer and Salesperson

question 29

Multiple Choice

The purpose of the follow-up communication between customer and salesperson is to express thanks for the order and to:

• A)introduce related products and services
• B)complete the call card form
• C)request referrals of other prospects
• D)determine if the customer is satisfied with the purchase
• E)ask for payment

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Definitions:

Management Function

The activities and duties that managers engage in to plan, organize, lead, and control an organization's resources effectively.

Controlling

Within management, it refers to the act of overseeing performance and implementing changes to meet targeted goals.

Flexible Work Schedule

A work arrangement that allows employees to choose varied work hours or days, providing a balance between work and personal life.

Management Function

Involves the planning, organizing, leading, and controlling of an organization's resources to achieve its objectives effectively and efficiently.