The Telephone Has Proven to Be a Good Method of Making

question 36

True/False

The telephone has proven to be a good method of making appointments,keeping customers informed and expressing appreciation,but it is not an effective method for building customer goodwill.

---

Definitions:

True Attitudes

Genuine feelings or positions an individual holds towards an object, person, or situation, often distinguished from those expressed due to social pressure or compliance.

Implicit Attitudes

Automatic associations based on previous learning through the experiential system.

Implicit Attitudes

Unconscious beliefs or feelings towards objects, people, or concepts that can influence behavior and perceptions.

Explicit Attitudes

Attitudes people are consciously aware of through the cognitive system.