Two of the Most Common E-Mail Errors Stem from the User

question 9

Multiple Choice

Two of the most common e-mail errors stem from the user incorrectly specifying either ____.

• A)the mailbox name or the computer name
• B)the username or the mailbox name
• C)the computer name or the server name
• D)the username or the user's address

---

Definitions:

Sales Interactions

These are the exchanges or engagements between sales representatives and potential or existing customers during the process of selling goods or services.

Assertiveness

A communication style and behavior characterized by confidently expressing one’s opinions and needs directly and respectfully.

Impulse Buying

The act of purchasing items on the spur of the moment without prior planning, often driven by emotions or immediate desires.

Managing Expectations

The process of setting and communicating what is realistic to expect in a given context to avoid disappointment or dissatisfaction.