According to Research Cited in the Text,which of the Following

question 16

Multiple Choice

According to research cited in the text,which of the following is the correct order?

• A)positive mood;positive behavior;positive thoughts;positive self-esteem
• B)positive behavior;positive thoughts;positive self-esteem;positive mood
• C)positive behavior;positive mood;positive thoughts;positive self-esteem
• D)positive mood;positive thoughts;positive self-esteem;positive behavior

Understand the concept of setting service standards and its importance in service delivery.

Recognize the role of tangibles in evaluating service quality.

Identify strategies to reduce delivery gaps including technology use and employee empowerment.

Assess the importance of employee empowerment in improving service quality.

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Definitions:

Employer's Taxes

Taxes that employers are required to pay on behalf of their employees, such as social security and Medicare taxes in the United States.

Gross Pay

The total amount of money earned by an employee before any deductions or taxes are taken out.

Net Pay

Gross earnings, less deductions. Net pay, or take-home pay, is what the worker actually takes home.

Wages and Salaries Payable

Liabilities for wages and salaries that have been earned by employees but have not yet been paid.