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By the late 1950s, many psychological researchers began to shift away from:
Order Cycle Time
The total time from when a customer places an order until the product is delivered, encompassing processing, production, and shipping stages.
Fill Rate
The percentage of customer or production orders satisfied from stock at hand, a key performance metric in inventory management.
Customer Relationship Management
A strategy for managing a company's interactions with current and future customers, utilizing data analysis about customers' history with a company to improve business relationships.
Customer Satisfaction
A measure of how products or services meet or exceed customer expectations.
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