Individuals Were Asked to Estimate the Number of African Countries

question 23

Multiple Choice

Individuals were asked to estimate the number of African countries that belonged to the United Nations, using either 10 or 65 as a starting base.The final estimates depended on the starting point that was provided.A starting point of 10 produced an average estimate of 25 countries, and a starting point of 65 produced an average estimate of 45 countries.The results of this study support the view that people often:

• A)use anchoring and adjustment to make judgments
• B)use the availability heuristic when they are making judgments
• C)use the representativeness heuristic when they are making judgments
• D)work backward incorrectly when attempting to solve the problem

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Definitions:

Client Expectations

The beliefs or standards that clients have regarding the performance or delivery of services or products.

Permanent Nature

A characteristic or state implying stability, continuity, and an enduring presence over an indefinite period.

Emotional Component

Aspects of experiences or interactions that involve feelings, emotions, or affective states, influencing attitudes and decisions.

Client Expectations

The anticipated or desired services, products, or interactions that clients foresee in a business relationship.