If Being Given a Free Mug When You Buy a Particular

question 286

Multiple Choice

If being given a free mug when you buy a particular brand of coffee-maker improves your attitude about that brand, your attitude change was influenced by:

• A)mere exposure
• B)observational learning
• C)classical conditioning
• D)operant conditioning

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Definitions:

Abraham Maslow

A psychologist best known for creating Maslow's hierarchy of needs, a theory in psychology explaining human motivation.

Total Quality Management

A management approach focused on continuous improvement of processes in products and services, aiming for long-term success through customer satisfaction.

Decision-Making Power

The authority to make choices or determine courses of action within an organization or group, often held by leaders or decision-makers.

Styles of Listening

Different ways of listening in communication, including active, passive, selective, and empathetic listening.