Sears Found Improving Employee Attitudes and Behaviour Had a Positive

question 65

True/False

Sears found improving employee attitudes and behaviour had a positive affect on customer satisfaction.

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Definitions:

Perception

The method of arranging and comprehending sensory data to give it significance.

Social Support

The assistance and comfort received from friends, family, and others, which can be emotional, informational, or tangible.

Individual Differences

Refers to the unique variations among people in their abilities, personality traits, learning styles, and other characteristics.

Stress

A state of mental or emotional strain resulting from adverse or demanding circumstances.