The First Thing That John,an Organizational Change Consultant,did When He

question 125

Multiple Choice

The first thing that John,an organizational change consultant,did when he arrived was attempt to identify the unique qualities and special strengths of the organization in order to build on them to improve performance.This is known as

• A)SWOT analysis.
• B)strategy.
• C)unfreezing.
• D)appreciative inquiry.
• E)refreezing.

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Definitions:

Differential Reinforcement

A behavioral principle that involves reinforcing specific behaviors while withholding reinforcement for others, to encourage the desired behavior.

Deviant Act

Any behavior that violates the norms or expectations of a group or society, which can result in social disapproval or sanction.

Reintegrative Shaming

A concept in criminology that suggests shame can be used as a form of punishment that encourages offenders to reintegrate into society, differentiating between the act and the actor.

Stigmatizing

The act of discrediting or devaluing individuals on the basis of attributes, behaviors, or reputations that are socially disapproved or seen as undesirable.