Customer Relationship Management Systems Typically Provide Software and Online Tools

question 48

Multiple Choice

Customer relationship management systems typically provide software and online tools for sales, customer service, and

• A) marketing.
• B) account management.
• C) advertising.
• D) public relations.

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Definitions:

Ethics Training Programs

Structured educational initiatives designed to instill ethical behavior and decision-making in a professional context.

Voluntary

Refers to actions or tasks undertaken by free will or choice without coercion, often highlighting participation that is not mandated or prescribed.

Orientation Programs

Initiatives designed to familiarize new employees with the organization's culture, policies, and procedures, aiming to ease their integration into the workplace.

Organizational Performance

The measure of how effectively an organization meets its goals through the efficient use of resources.