SFA Modules in CRM Systems Would Provide Tools for

question 77

Multiple Choice

SFA modules in CRM systems would provide tools for

• A) assigning and managing customer service requests.
• B) capturing prospect and customer data.
• C) identifying profitable and unprofitable customers.
• D) managing sales prospect and contact information.

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Definitions:

Dividend Growth

The rate at which a company's dividend payments to shareholders increase over time, indicating the company's growth and stability.

Annual Dividend

A yearly payment made by a corporation to its shareholders, usually derived from the company's profits.

Rate of Return

The profit or shortfall on an investment over a predetermined period, expressed as a proportion of the investment's initial outlay.

Dividend Increase

An action by a corporation to raise the amount of dividends paid to its shareholders.