Marketing Modules in CRM Systems Would Provide Tools for

question 61

Multiple Choice

Marketing modules in CRM systems would provide tools for

• A) assigning and managing customer service requests.
• B) capturing prospect and customer data.
• C) identifying profitable and unprofitable customers.
• D) managing sales prospect and contact information.

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Definitions:

Social Responsibility

Refers to the ethical obligation of individuals and organizations to act for the benefit of society at large.

Gardner

Howard Gardner is a psychologist known for his theory of multiple intelligences, which suggests that intelligence is multifaceted, with different types of intelligence being important.

Positive Leadership

A leadership style that focuses on building strengths, fostering a positive work environment, and encouraging growth and development among team members.

Human Potential

The inherent capability of individuals to grow, develop, and achieve success through personal improvement and self-actualization.