Which of the Following Is an Important Capability for Sales

question 69

Multiple Choice

Which of the following is an important capability for sales processes that is found in most major CRM software products?

• A)Returns management
• B)Lead management
• C)Channel promotions management
• D)Events management

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Definitions:

Frames

in the context of communication and perception, refers to the mental structures that shape the way individuals interpret and respond to information.

Conversations

The informal exchange of ideas, information, or feelings between two or more people through spoken word or written communication.

Metaphors

Figurative language used to represent concepts or ideas by comparing them explicitly or implicitly to something else.

Analogies

Comparisons made between two different things that highlight a similarity or relational understanding.