In 1887, Congress Established the __________ as the First Independent

question 2

Multiple Choice

In 1887, Congress established the __________ as the first independent regulatory agency.

• A)Transportation Administration
• B)Interstate Commerce Commission
• C)Railroad Trust and Oversight Authority
• D)Industry Safety and Accountability Board
• E)National Institute for Standards and Technology

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Definitions:

Voice Mail Techniques

Strategies and methods used to effectively communicate and leave messages using a voicemail system.

Listener

In communication, the party receiving and interpreting the message from the sender.

Active Listening

The practice of fully concentrating on what is being said, understanding the message, responding appropriately, and remembering the information later.

Back-channeling

Verbal and non-verbal signals given by a listener to indicate engagement and understanding in a conversation.