Among the Best-Known Companies That Use Customer Satisfaction Surveys to Evaluate

question 12

Multiple Choice

Among the best-known companies that use customer satisfaction surveys to evaluate service quality in various industries is:

• A)J)D.Power and Associates
• B)McDonald's
• C)American Express
• D)Alaska Airlines

---

Definitions:

Traveler's Check

A preprinted, fixed-amount check designed to allow the person signing it to make an unconditional payment to someone else as a result of having paid the issuer for that privilege.

Instrument

A formal document, especially one that legally records a fact, act, or agreement.

Enforceable Contract

A legally binding agreement that can be upheld and compelled in a court of law.

Negotiability

The quality of a financial instrument that allows it to be transferred from one party to another with minimal legal restrictions.