Mark Is Creating a Web Site Through Which He Will

question 35

Multiple Choice

Mark is creating a Web site through which he will enter into contracts over the Internet.Important terms to include in his offers include

• A)provisions specifying the remedies if the contract is breached.
• B)a detailed history of his business.
• C)glowing reviews from former customers.
• D)his educational background.

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Definitions:

High-Value Repeat Customers

Customers who repeatedly purchase goods or services and generate significant revenue for a business over time, demonstrating brand loyalty and high customer lifetime value.

Customer Touch Points

Any point of direct or indirect interaction between a customer and a company throughout the customer lifecycle.

Raw Materials

The fundamental components or inputs used in the production of goods.

Product Service

A combination offering that includes both tangible products and intangible services, designed to meet specific customer needs.