Gordon, the Restaurant Manager of Chipmugs, a Continental Restaurant, Reviews

question 10

Multiple Choice

Gordon, the restaurant manager of Chipmugs, a continental restaurant, reviews customer feedback forms to help him choose the winner of "Best Waiter of the Month" award. This motivates the waiters at the restaurant to render good service and to insist customers to fill feedback forms about their services. In the context of managerial roles, which of the following roles does Gordon illustrate in this scenario?

• A) Leader role
• B) Monitor role
• C) Disseminator role
• D) Figurehead role

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Definitions:

Organization

A structured group of people working together towards common goals.

Personality

The blend of traits or attributes that create a person's unique personality.

Learning

The process of acquiring new understanding, knowledge, behaviors, skills, values, attitudes, and preferences.

Motivation

Describes the internal and external factors that stimulate desire and energy in people to be continually interested and committed to a job, role, or subject, or to make an effort to attain a goal.