Gordon, the Restaurant Manager of Chipmugs, a Continental Restaurant, Reviews

question 10

Multiple Choice

Gordon, the restaurant manager of Chipmugs, a continental restaurant, reviews customer feedback forms to help him choose the winner of "Best Waiter of the Month" award. This motivates the waiters at the restaurant to render good service and to insist customers to fill feedback forms about their services. In the context of managerial roles, which of the following roles does Gordon illustrate in this scenario?

• A) Leader role
• B) Monitor role
• C) Disseminator role
• D) Figurehead role

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Definitions:

Persuasion

The act or process of influencing someone's beliefs, attitudes, or behaviors through communication, argument, or appeal.

Attraction

The interest, desire, or force that draws people together, which can be based on physical appearance, personality, or a range of other factors.

Social Contagion

The phenomenon by which attitudes, behaviors, and emotions spread through networks of individuals, leading to shared social phenomena or psychological states.

Egoism

A theory in ethics that treats self-interest as the foundation of morality.