Bobby Backache Is a Customer Service Representative in a Call

question 16

Multiple Choice

Bobby Backache is a customer service representative in a call center. Bobby has a permanent injury to the back. He is only able to sit for one hour at a time, and then he seeks relief by standing for at least 30 minutes. Unfortunately, he works in a cubicle with a computer and headset 8 hours a day. Which of the following might be a reasonable accommodation for Bobby under the ADA?

• A)Provide Bobby with 30-minute breaks after every hour of sitting.
• B)Transfer Bobby to another position in which he is not tied to a cubicle and can stand more frequently.
• C)Purchase Bobby a desk and chair which are adjustable by height.
• D)Pair Bobby with a co-worker who can sit at his desk and type on the computer while Bobby is standing.

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Definitions:

Personality

The combination of characteristics or qualities that form an individual's distinctive character, influencing patterns of thought, emotion, and behavior.

Consistent

Showing steady conformity to a standard, pattern, or expectation without significant variation.

Five-factor Model

A model that outlines five broad personality traits: openness, conscientiousness, extraversion, agreeableness, and neuroticism, used in psychology to describe human personality.

Assertive

The quality of being self-assured and confident without being aggressive, expressing one's beliefs and feelings in a respectful and direct way.