At a Large Catalog-Based Retail Company, Supervisors Randomly Listen in on Calls

question 6

Multiple Choice

At a large catalog-based retail company, supervisors randomly listen in on calls handled by customer representatives to make sure that the customers are greeted politely, orders are taken accurately, order details are repeated to the customer, and that customers are thanked for their order.This is a _______________-based type of performance appraisal system.

• A)productivity
• B)trait
• C)results
• D)behavior

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Definitions:

Authorized Shares

The maximum number of shares that a corporation is legally permitted to issue, as specified in its articles of incorporation.

Articles of Incorporation

The legal documents filed with a state government to officially start a corporation, outlining basic details like the corporation's name, purpose, and stock information.

Shares

Units of ownership interest in a corporation or financial asset that provide for an equal distribution in any profits, if any are declared, in the form of dividends.

Legal Capital

The portion of a company's equity that cannot legally be distributed to its shareholders and must be maintained as a protective measure for creditors.