_____ Involves Identifying and Addressing Customer Needs, Trends, and Issues

question 77

Multiple Choice

_____ involves identifying and addressing customer needs, trends, and issues before they occur.

• A) Customer due diligence
• B) Reactive customer monitoring
• C) Proactive monitoring of customers
• D) Cognitive mapping

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Definitions:

Direct Materials Purchases

The total cost of raw materials bought by a company for use in the production process during a specific period.

Factory Overhead Cost

Costs not directly tied to a specific unit of production or operation, such as maintenance, utilities, and rent.

Zero-Based Budgeting

A budgeting approach where every expense must be justified for each new period, starting from a "zero base."

Budget Estimates

Financial predictions that outline expected income and expenditures for a specific period.